Quality Management & Surveillance

The main goal of Infinity Technology is to form a relationship with its customers, and to aid in the customer's progress. To achieve this goal, ITI employs a value-added approach to auditing that is both cost-effective, practical, and customer oriented. ITI's well trained team will focus on maintaining open lines of communication; making their customer's auditing process consistent, on time, and predictable. ITI has formed solid relationships with the Executive Director of the Massachusetts Institute of Technology (MIT) Forum for Supply Chain Innovation and Lockheed Martin Aeronautics to enhance ITI's Knowledge Base of Quality Systems.

ITI's Method...: By choosing the ITI team, customers will be working with a highly skilled staff dedicated to serving their needs. The company also administers strict guidelines for integrity and appearance.
ITI's Commitment...: ITI's commitment to its customers begins with the customer's first call. ITI offers Source Inspection and Auditing services. Auditing capabilities may be provided to suppliers for the following standards:

ISO 9001:2000
One-Stop Shopping: Because ITI offers such a wide range of services, as the customer's needs change, ITI is fully prepared to support their customer's new objectives.
Local Personnel: By strategically placing ITI personnel throughout the US, ITI is able to offer their customers an auditor that is located in the immediate area.
Cost Effectiveness: By limiting the amount of travel and overhead expenses, ITI is able to offer a service that is competitively priced. There is no need to worry about the cost to transfer; ITI's process is simple and will minimize any unnecessary fees or distractions, making their customer's transfer audit seamless. Additionally, ITI is developing new audit technology that will soon allow further reduction in certification expense by providing a remote auditing service.
Customer Service: All of ITI's personnel receive training on a regular basis, and are assigned to ITI's customer's project for continuous surveillance. ITI measures all aspects of its customer's experience to ensure that their delivery is effective, and whenever possible encourages their feedback to help make ITI better.