Quality Management

The main goal of Infinity is to form a relationship with its customers, and to aid in the customer’s progress. To achieve this goal, Infinity employs a value-added approach to auditing that is both cost-effective, practical, and customer oriented.
Infinity’s well trained team will focus on maintaining open lines of communication; making their customer’s auditing process consistent, on time, and predictable. Infinity has formed solid relationships with the Executive Director of the Massachusetts Institute of Technology (MIT) Forum for Supply Chain Innovation and Lockheed Martin Aeronautics to enhance Infinity’s Knowledge Base of Quality Systems.
ITI’s Method…
By choosing the ITI team, customers will be working with a highly skilled staff dedicated to serving their needs. All of ITI’s personnel are trained regularly to ensure that our customer’s inspection and surveillance experience is positive. The company also administers strict guidelines for integrity and appearance. Personnel are strategically located throughout the United States and accessible during all working hours, helping the customer lower costs and improve service.
ITI’s Commitment…
ITI’s commitment to its customers begins with the customer’s first call. ITI offers Quality Management Inspection and Surveillance services for:
• Supply-Chain Management
• Second-Party Auditing
• Source Inspection
• Supplier Development
One-Stop Shopping – Because ITI offers such a wide range of services, as the customer’s needs change, ITI is fully prepared to support their customer’s new objectives.
Local Auditors – By strategically placing ITI personnel throughout the United States, ITI is able to offer the customer resources that are located in the immediate area of need.
Cost Effectiveness – By limiting the amount of travel and overhead expenses, ITI is able to offer a service that is competitively priced. Additionally, ITI is developing new audit technology that will soon allow further reduction in outsourcing expense by providing a remote verification service. (Ask about our “World Class” Supply Chain Management (SCM) software).
Customer Service – All of ITI’s personnel receive training on a regular basis, and are assigned to ITI’s customer’s project for a smooth and continuous process. ITI measures all aspects of its customer’s experience to ensure that their delivery is effective, and whenever possible encourages their feedback to help make ITI a better Company.